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Salesforce Administrator - Analyst/configurator
Job Opportunity at
Pitisci & Associates
Posted on Apr 6
Salesforce Administrator - Analyst
St. Petersburg, FL
Our dynamic client is looking for a Salesforce Administrator – Analyst to create and implement CRM solutions. This person does this effectively by using a combination of systems expertise and process knowledge about CRM functions such as account management, contact management, lead generation, opportunity management, product management, marketing automation, order management, and Salesforce billing. He/she also has practical experience in analyzing business needs, custo
mizing Salesforce.com solutions, deploying them, and supporting them.
Our client has a dedicated Salesforce team that does just about everything you can imagine with Salesforce to assist our national sales and franchise organizations. This position is for a highly-skilled, experienced Salesforce professional who can get jazzed about a position that entails:
CRM-related projects, execute the Software Development Lifecycle, including eliciting requirements, designs, customizing the applications, tests, implementation plans, data uploads, data analyses, incident reports, etc.
Implement all necessary CRM technologies including integration to a marketing platform to create fully-customized business process solutions in a complex, multi-system environment, except for coding-level development.
A successful Salesforce Administrator - Analyst will:
Participate as a hands-on resource in Salesforce.com-scheduled software upgrade projects, regression-testing in-use functionality and exploring changes and new functionality being delivered.
Lead Salesforce related projects by identifying stakeholders, gathering requirements, solutioning and design, documentation and change management of process and system changes.
Support Salesforce technology strategy and contribute to changes in company technical policy to provide maximum ROI based on evolution in Salesforce technical direction.
Support live CRM operations where Salesforce.com is a piece of an even larger, integrated enterprise solution which encompasses other, related systems.
Work in an Agile software-development environment (using KANBAN or Scrum) with a small team of CRM specialists who cover all CRM processes and Salesforce tools.
Work with Salesforce.com developers (such as APEX-coders) to design and deliver best SFDC solutions.
We’re looking for awesome, experienced Salesforce.com professionals. Bonus points if you have a degree in a related field and a Salesforce.com certification. In a nutshell, we’re looking for people whose experience and skillset offer:
Ability to analyze, design, build, test and deploy Salesforce.com customizations, which will include components such as: workflow rules, workflow alerts, approval processes, email, automated email responses, page layouts, form layout changes, document templates, custom buttons/links, data fields, fields/relationships, validation rules, reports and dashboards, security, AppExchange, etc.
Ability to design and execute solutions, must be aware of the existence and purposes of all the components of the Salesforce.com toolkit, lead to cash, Chatter, Data Loader, the Sales and Service clouds.
Mid-level or better business expertise in one or more of these CRM business processes: account management, contact management, lead generation, opportunity management, product management, order management, billing and payments, and marketing automation.
Leadership skills to lead efforts to make changes to a highly-integrated systems environment.
Strong abilities to document, understand, test, present, and explain process flows and analyze data.
Strong ability to analyze and resolve problems quickly in integrated ERP systems and/or systems with many interfaces.
5 years of business experience in sales functions is required, with the knowledge of business role such as Sales, Marketing, Finance, Accounting, Manufacturing, Operations, etc.
2+ years as a dedicated Salesforce administrator is required.
At least 1 Salesforce implementation, from concept through post-go-live-support
Salesforce.com Administrator Certifications are a plus
Salesforce CPQ knowledge/experience is a plus
Pardot knowledge/experience is a plus
Bachelor’s Degree is required.
No regular travel is required.
Business casual environment.
Agile software development environment.
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