Cisco Certified Network Professional (CCNP)
Job Opportunity at ON-3 LLC

Posted on Nov 14    717-456-0477

Location: Harrisburg, PA
Job Type: Contract
Job ID: W4146494

An ON-3 client is in need of a contract Cisco Certified Network Professional (CCNP) to provide the following support:
  • Provide First level support in the IT communications group
    • Support / Maintenance / Service Desk requests
    • Monitor and support the performance of all network infrastructure
    • Utilize Solarwinds ORION to research & diagnose problems
    • Provide front-line interaction with the PTC User Community
    • Provide post implementation break/fix support
  • Support Adds/Moves/Changes
    • VOIP Phone system
    • Network connectivity
  • General
    • Perform root cause analysis, debugging, and problem resolution
    • Follow PTC Change Management processes and procedures
    • Create and maintain requirements, documentation, and procedures
    • Develop and maintain configuration documentation
    • Communicate both verbally and in writing with managers, other network support staff and with PTC business unit users
    • Perform capability/knowledge transfer to PTC staff
    • Possess excellent interpersonal and communication skills
  • IT communication/network projects
    • Participate as needed on IT communications projects
    • After becoming familiar with PTC systems, take the role of lead technical resource/subject matter expert on various expansion projects requiring IP communications
Desired Skills
  • 4 year college degree or equivalent technical study with CCNP route/switch & CCNP voice or equivalent technical knowledge?
  • ? years’ experience/ expertise in Cisco Route/Switch : Design; Configuration; Troubleshooting
  • ? years’ experience with Cisco Unified Communications: Call Manager (up to and including latest version); Unity; Presence; Voice; Phones; ATAs
  • ? years’ experience with network monitoring/management systems
  • Experience/Expertise working with: MPLS; Cisco WAAS; Cisco WCS – wireless bridging & Aps; Cisco Nexus Switches; Cisco ISR/ASR routing platforms?
  • Experience/Expertise working with: Cisco 809 cellular routers; Solarwinds Orion (up to and including latest version); Digi Terminal Servers?
  • Experience/Expertise working with: Cisco IPICS 2.2(1) & 4.x ; Microsoft Office Products?
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